Not necessarily the location's fault, but I would have preferred dropping off at U-Haul location and not 3rd party. Also, the app takes forever to process return photos and should be fixed to expedite the return process.
Austin P
CDS Auto and Truck Repair LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Windsor, NY 12553
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I had a hard time getting the app to work at the location
Martin HStaff was very helpful.
Roger DWhat ever you do DON’T opt for pick up through APP. It was HELL! Had to call in 6 times took 1.15 hrs yes I said HOURS to “check in.” I read this else where in reviews and just assumed the person was an idiot. DON’T MAKE THE SAME MISTAKE I DID! Once I was finally through the absurd check in on rhe app I managed to get code to lock box and the lock box was broke. 20 min in pouring rain with movers waiting at my house fiddling with a broken lock box. Finally by a Miracle the thing popped open. Too bad at this point I was always already an hour and a half late for my own move! The return process was another shit show with the app warning If I didn’t return by a certain time I would be charged extra. Id only had the van at the point 2.5 hrs of the 4 hrs reserved. Had to call in again to be told app is not correct. Wow wow wow. How pathetic. U-haul- I would like a refund. You made my day HELL.
Nadia TLovely owner - will definitely rent from this location again in the future.
Amy R