Honestly, I have no complaints about this location, so I have no suggestions for improvement. The staff was courteous and helpful, the van was available at the time I reserved it for, it was clean and relatively new, and the drop-off went very smoothly. Although the U-Haul office at this location was closed when I returned the van, since it is also a 24-hour gas station, an attendant was able to instruct me as to where to leave the van, and he took the key from me after I finished closing out the rental on the app. All in all, a very easy experience (much easier than when I rented a U-Haul last time in a Long Island City location).
JEFFREY R
102 Lexington Ave Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New York City, NY 10029
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Customer Reviews
- 4.0 Average Customer Rating
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Friendly staff and a very efficient process. Pickup and drop-off were quick and easy. Great experience overall!
Yousof KThe app didn't work for the pick up and the location helped, but the problem was when it decided not to work for the drop off and I'm still not sure how it got processed.
Cristian PI use the 102 Lexington location frequently.
ALFRED LAttendant refused to accept the drop off even though it was contracted. I left the truck fueled and clean and keys in the box.
MATTHEW F