The whole process went very smoothly. We picked up and returned our vehicle asked if we should put gas in the truck and they said yes. Which we did fill with the gas we used and then I get the bill......I was charged for fuel. We used the truck for 6 miles and was charged for 7 gallons of gas costing $35.15. We already filled the truck up with the gas we used. When I called for a refund of the fuel charge I am getting the run around. I was told they would have to look into it and call me back. I had to call them back again and was told they would need 72 hours to review. I sent them a copy of my receipt and the receipt for the gas that I paid for at the pump. It is on the receipt that we only traveled 6 miles with the truck and yet I was charge 7times that amount for fuel that I already put into the truck.
Maureen f
Route 72 Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newark, DE 19713
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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super easy!!
JEFFREY DIf a customer starts a reservation on the phone they should probably finish it on the phone and not in store. I only say this because I chose to get insurance on the truck in the app but when I got to the store the guy finished my reservation in there. A day later I looked at my email and saw that I did not get the insurance but all good because no damage was made to the truck. But besides that everything was great.
ANTHONY MThe passenger side door barely closed, driver side blind side mirror was broken, the gas meter was broken which left us feeling very unsafe. The cabin and inside of truck was dirty, and the check engine light was on. We asked to replace the truck, and they declined. It was overall a horrible experience
Abigail WEverything was fiine
Carolyn D