I’m unfortunately disappointed with my experience. I booked my truck a week in advance for contactless pickup and received my confirmation call ~36 hours before my scheduled pick up (this was all great). I went through all of the online check in process well ahead of time, gave my license and credit card information, etc. On pick up day I showed up, opened the app to start contactless pickup (meaning this location would have had to put the keys in the evening before), and at about the second prompt was met with “there is no truck assigned to you, please call this number”. The customer service representative was confused and after some digging noted that I did have a truck but the keys weren’t put in the night before so I’d have to wait 2 hours until this location opened to get them. It was very frustrating feeling like you babysat a situation to make sure nothing went wrong on your end just to end up having to delay the entire moving day for someone’s oversight. Mistakes happen, but even when the store finally opened I had to go through the entire check in process (including redoing my license and CC info) again and was told “If you book something the night before then keys won’t be in it” … which was not the case. Overall I found contactless pickup a waste of time - plan your moving day around a stores hours.
THOMAS M
Louis Doe Home Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newcastle, ME 04553
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- 4.5 Average Customer Rating
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What they said it had for fuel was not accurate. And customer service was not good.
RICHARD WVery professional and friendly.
Wayne GEverything was A+.
MARGARET BEverything went smoothly.
ALISTAIR M