I made an online reservation. The location opened late. Took nearly 45 minutes to get me into the truck. The truck given had a lot of damage on it and the representative didn't even bother to go out and look at it with me. There was very little fuel in the truck. When I arrived the truck I reserved was not available and they tried to put me to a larger truck at a greater price. Then I got charged a cleaning fee when the truck was clean when I returned it.
PATRICK R
Sears of Newport
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newport, NH 03773
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Customer Reviews
- 4.5 Average Customer Rating
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We had initially planned to pick up in a different location, we got a call asking to switch locations, totally fine as we have to drive past the second location anyway, confirmed same pick up time and drop off location when complete, was told yes, thought all was good. Then arrive at the second location for the time we had scheduled for the first location which was 9am only to find out they don’t open until 9:30am. Try to call the first location and was hung up on multiple times before getting through to find out they unfortunately can’t do anything because its a different location which I understand and accepted but did inform them that they need to be more aware of this in the future, my time is just as valuable as yours, and it deserves to be given with the same respect, especially when moving days are stressful and hectic enough as it is. There were other customers outside waiting for the same thing at the second location so assuming this issue is a big deal and happens frequently. Then after more than 30 minutes we finally get in the U-Haul Truck only to find it on almost empty. Again an added stop to have to now get gas before we can do anything. Super unacceptable especially because we were already off to a late start due to an error on your end. Then when we open the U-Haul to start loading items in we notice it’s dirty and hasn’t been swept. Which is again unfortunate because I am expected to sweep when I’m done or I get fined but it’s okay for us to be given the truck when it clearly hasn’t been swept? Make that make sense please. Nevertheless we were able to have a successful trip in the end but unfortunately unimpressed with the services provided by U-Haul from the start.
Tatiana WEd owner great service .
LAWRENCE CThe pick-up wait was 30 minutes. If I reserve for a certain time I should be able to have it at that time. I understand there was only one person in the store and he was busy but drop off is easy pick-up should be just as easy all I needed was the key I did everything on-line
JUDITH MExtremely friendly and helpful. Equipment was ready as promised, they helped me hook it all up, and return was just as simple. Very efficient operation with super friendly team on site
Gary M