Overall, U-Haul should allow the customer to pic return dates. (Example I traveled 1 way from VA to MI) U-Haul said 4 days and charged for 4 days. * If I returned earlier, the price should be adjusted. * If U-Haul wanted the drop off at a location other than the customer choice, U-Haul should offer a discount to drop off at that location.
THEODORE T
W&J Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newport News, VA 23603
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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No issues with service at location; have a big issue with making a reservation a month in advance only to find out day before, again no trailers avaliable at the Williamsburg location. BIG inconvience, person on phone made it sount like 9 miles away is no big deal , like I want to sit in that traffic and added time to and from as I had scheduled crew to load the trailer. Not happy
LAURA MNot too much room to park.
VIASH CDo not wait until the last minute to inform the customer that their equipment pickup location has changed. I had placed my reservation two weeks in advance only to have my order changed. I ended up with a smaller trailer and a different pickup location that cost me more time than I expected. However, I did appreciate the customer service person, Joy, who was very helpful in finding me a suitable replacement trailer.
David EVery helpful team
Jim P