I’m livid at the position Uhaul put me in. Costing me $182 in extra gas, 6 hrs of extra travel time, and a headache picking up my rental because of something I offered to do for this company. I am so mad that I am willing to pay extra with a competing company, just out of frustration. I am completely unsatisfied with the lack of resolution and willingness for uhaul to rectify this situation. I rescheduled my trip 2x to satisfy a trailer transport for you all, just to get screwed in the long run with zero compensation for the position you all put me in. The actual pickup location was not the issue. They were wonderful and merely stuck in the middle of a crappy situation uhaul put me in.
Nicole K
This & That
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nicholasville, KY 40356
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Customer Reviews
- 4.5 Average Customer Rating
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They were professional and responsive to this customer's needs and their equipment. Thank you.
STEVEN VThe guy handling the transaction was professional and very nice.
JENNIFER SIt was hard to find where you got the key. It was in a little shop, wayyyyyy over away from where the trucks are parked. No instructions given by email or at the site. The lock is in need of some work as it was difficult to open. The truck needs some engine work. It sounded like it was going to blow up the entire ride. Little bit of a sketchy area too. I didn’t like being there at night time, for sure!
Rebecca HEverything worked out fine. Didn't end up using the trailer due to a vehicle problem but not U-Haul related. Picked up Sunday because of the hours they are open and pulled it to my house then found out there's a problem with the truck I was going to use so took the trailer back to their location.
JAMES R