Customer Reviews for This & That

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of This & That

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Kaniesha C. on

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Edward C. on

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Turned in at This and That Nicholasville, KY. Very helpful and professional. Please remove Sam's Pawn from your agent list as they are no longer a UHaul agent (Sam's was my original turn-in location and upon arrival was told they were no longer an agent.

Anthony K. on

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stanley S. on

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Alan R. on

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Anthony P. on

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The 20 foot van isn’t what I had ordered (16’) on line and during the trip to Nashville the AC went out (93 degrees) and the engine light came on. The Nicholasville site wasn’t to blame for the UHAUL mechanical issue.

Philip O. on

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The location I picked up at was fine although it appears they do not have a service area. I realized about 2 hours into a 4 hour trip that one of the tires on the trailer was soft/flat. In addition, the wheels bearing was so bad that the wheel would move!! This could have easily stranded us on the side of the road causing serious delays in our journey! Check your equipment well!! I did not because I had faith in u-Haul but obviously things slip by them.

REBECCA S. on

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Customer service was amazing. Very patient and sweet. Would recommend them to everyone

Jacob H. on

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stephanie C. on

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So thankful, the address I was first sent to was wrong but they gave me the right address (on the same street so not far away.. I was able to get the phone number from the first place and because first place I went to said I was listed as late but the 2 place I made it to in under 10 mins they were fast, nice and had great equipment was able to get me everything I requested 5 days prier without any problems. Even walked the Uhaul truck with us explained everything so I fully understood the most confident I have even been to rent. I will happily be returning for all my uhaul needs and with 8 kids and a OTR trucker husband I am sure to return and pass the word on to go to the best UHAUL!

Melissa S. on

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When you schedule a pick up for a particular place that is where you expect to pick it up. Mine got changed and in order to have the truck we needed, had to drive 45 minutes away and then drive 45 minutes back to load the truck. They did give me 25 additional miles but even that wasn't enough therefore went over the miles and had to pay for additional.

Mara R. on

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Your online drop off did not work. I had to wait for the store to open.

ralph D. on

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Everyone was very pleasant and professional. Quickly got paperwork done and trailer hooked up.

Benjamin S. on

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allen M. on

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Get more professional people instead of hillbillies

Christopher E. on

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Annette B. on

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Besides a blown tire on the road on the trailer our experience was fine. We were stranded for about 2 hours.

Daniel E. on

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The people at this location are always friendly and helpful.

Jim A. on

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Steven H. on

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nathan F. on

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not my preferred location, but it was nice.

Shanika C. on

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Everything went so well thank you U-haul!!

Steve O. on

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Michelle B. on

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CURTIS W. on

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I really don’t believe they can do Anything at all at this location!! What a WONDERFUL Staff and the help I received was FAR ABOVE what I’ve Ever recurved at any other location I’ve ever been to before. Thank U so very much staff at This and That from 317 N Main St in Nicholasville KY!! I will tell everyone to go here and I WILL ALWAYS use them for anything I need again ??. Again THANK YOU!!!

Celesta T. on

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derrik G. on

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katie C. on

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TAMMY T. on

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gail B. on

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This location was closed on Monday, even though I was a little nervous about leaving the truck there unattended, overall everything was great, the drop key location was a plus....Thanks U-haul

Randy S. on

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