Moving Truck Rental in Nicholasville, KY at Tates Creek Mini Mart

The location was fine but my cell phone couldn’t find my location even though location services was on. Had to call customer service twice and then download the app. Terrible technology and guidance from U-haul. Awful experience.

Trailer jack was almost unusable

WE were well served by this location. Would rent again from them.

No drop off box for keys.

Gentleman was polite and provided me with what I needed.

Very helpful especially during installation of the trailer and inspection of the equipment.

Speedier check out. This location is associated with a food mart and the manager/ owner was multi-tasking during our paper work process. He was a friendly gentleman but it took entirely too long for me to get on the road

This location does not need to be a drop off location. There was NO drop box anywhere on the building. The Mini mart closes at 7 and we were not done moving till 9ish. My brother started to take pics per the app and submit in while I was looking for the drop box. There was NO drop box. The only option was a mailbox at a used car dealership right next door and anyone could open the mailbox and steal the car and I was not about to be charged with a stolen truck bc of no drop box. So we looked up another location that was open till 11 bc I would rather leave the car with them and give them the keys. Meanwhile while I sat on hold for over 30 min before I could get any customer service rep on the phone we decided to take it to CTS towing (201 big run rd, Lexington ky 40503). We finally get a representative named Austin on the phone and I asked if I can change the drop off location bc the other place had no drop box and it was in a very unsafe area. He kept saying they do have a drop box. When 4 of us walked the premesis and there was NOTHING. He said bc we already submitted everything through the app that they can't change it. He put us on hold 3 other times and clearly this was not our issue this is an IT issue then if you all can not undue or change anything. I was having the best interest of U-Haul by not leaving it at that location and it getting stolen. At about an hour into the call Austin was very rude and said he would of told us to hide the keys in the car and we should not of taken it to th other place. And at this point I was done Bc it took an hour for him to tell us this. It was a problem that I felt I solved very well and U-Haul service was terrible. Austin then gave the woman at CTS towing a name and number for a manager to call and the man would come pick up the U-Haul key from them in the morning and said that I am no longer responsible for the vehicle. THIS WAS REDICULOUS bc the app makes it seem so easy and it is not with these drop off locations. This location needs to be taken off the list for drop off there was no drop box. I will never rent from U-Haul again after that situation and a long day of moving. ABSOLUTELY TERRIBLE.

This location is easy to access. I had to wait for the staff to make a call before I could even park the truck because they didn't know where it would go.

Fantastic location! The guy that was working there was extremely nice. Will call them again!

The owner told me to pull the trailer across the street and unhook it myself. Never looked at it and had no help whatsoever to unhook or inspect. Second time I have dropped off at this location with this owner and he should NOT be a U-Haul distributor. Runs a mini mart and does not care about the U-Haul customers just minding his store. Will never use this place again. So U-Haul really needs to drop this place. Paying this guy to use your service is giving U-Haul a bad name.