Both the lady that answered the phone and the man that met me after hours were very helpful. Highly would recommend this location.
Susan C
Southside Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Niles, MI 49120
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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PATRICIA AThey need more help at that location. Several times she had to stop dealing with me to attend to gas or garage customers.
CATHRYN AGrateful how easy everything was with the help of the staff and Pete!!
JEROME WThe entire experience of picking up and dropping off my truck was horrible. The woman that I dealt with from start to finish was very rude. My reservation was incorrect and before she finished letting me explain what it was supposed to be she had cancelled what I had and booked something else I didn’t want. I then had to step away from the desk and go online myself to try to reserve the correct truck. In the end they didn’t have was I was told I would be getting and gave me a much bigger truck than I wanted or needed. She rattled off some quick instructions and shoved my keys at me. At that point, I should have just said no and walked away with no truck, but I drove it 10 minutes back to my house and decided I wasn’t going to use it. I called U-Haul and was transferred to 3 different people before someone had told me to take it back and that I would be refunded but they would need to charge me a day charge and for the few miles I drove. That was not the case. Once again, the attendant was rude. I was not refunded. They didn’t absolutely nothing to try to make the entire situation better. I also was forced to put 2 gallons of gas back in the truck or they were going to charge me for a half a tank of gas. I was then left to scramble to figure out how I was going to move the pieces of furniture the next morning that I had originally rented the truck for. Horrible experience!!
Amy S