U-Haul should communicate better about missing equipment before the customer arrives. I booked a utility dolly a week in advance, and no one told me it wasn’t available until I called the day of pickup. If I hadn’t called, I wouldn’t have known until I got there. There should be a system to notify customers ahead of time if reserved equipment won’t be available, along with alternatives or nearby options. Also, there should be better support in helping customers locate the vehicle they reserved don’t just leave them to figure it out in a crowded lot with no clear signs or assistance. It was the worst experience and cost me double what I planned on paying for all the inconvenience in time I had to put into searching for a dolly and searching for the truck.. and I received no follow up with the general manager or customer support.,
Kimberly H
North Atlanta Communications Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norcross, GA 30093
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Another great establishment took advantage of keyless drop off
RAHEEM JApp to confused to use
THANG NThe strips need to be adjusted for easy usage. Apart from this, there is no other comment.
CHIKELO NNone
TAMRAT K