This location was the absolute worst. It took over an hour to pick up the truck because no way was there who could use the system. The workers had to contact the owner, she wasn't available, so her husband contacted me via text to do the pick up. I returned the truck an entire day early (midnight Saturday) and then was contacted by the regional manager on Wednesday asking when would I return the truck. Luckily, I took pictures with time stamps of the drop off and mileage (because there was no one who could do the return and the link provided had expired) and I had my texts where I contacted the owners husband to inform them the truck was back. It literally was sitting there for 3 days before I was contacted. By far the WORST uhual experience!
NIQUITA C
Shell Save Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Augusta, SC 29841
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Customer Reviews
- 2.5 Average Customer Rating
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I was charged for two rental periods, despite returning the truck well within the 4 hours. Checked it out at 3:43 and checked it in at 7:21, I have a read receipt on the text of me checking it back in at that time, but the receipt says I didn't check it in until 7:55 and so i was charged for another 4 hours. The location was otherwise great, but that double charge is shady
Michael MNo parking space
WILLIAM RGhetto
Kevin CAvoid this location at any cost! They did not check-in the truck when we returned it, had to go back the next day and have them do it. Will never use this location again and will probably stick to another business from now on because of this experience.
David C