Either my phone sucks or the app is complete ass. Took 20 minutes to pick it up and another 20 minutes to return it. It would just not load the next step
Alex K
BP North Aurora
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Aurora, IL 60542
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- 2.0 Average Customer Rating
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How U-Haul Reviews WorkMy disappointment lies in the fact that I had seemingly been directed to this location under false pretenses. My reservation was set with another location at first, but I received a call from someone in the regional office approximately 40 minutes before the pickup time asking me to change to the BP location and offered a 20% discount to do so. My original quote was for $106 for 6 hours and 66 anticipated miles. The truck was used for 6 hours and actually had 48 miles, but I noticed that both the truck rental rate and the insurance rate from my original quote ($19.99 & $15 respectively) were doubled ($39.98 & $30) on my final receipt, resulting in a $123 charge and no indication of any discount being applied. I attempted to call the regional office and requested a call back several times using the call back feature on the website to discuss this, but no one ever answered or returned my call. Due to this experience, I am not likely to use U-Haul again or recommend them to anyone in the future.
GERSON C