Pick up was fine, but Uhaul was horrible in that they did not have available what we had booked and let us know only 24 hours before.
Zachary W
Fresh2door Groceries & Koco Nut Cafe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T6W1A7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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This are very unprofessional people. I took the truck at 3:30pm. At around 3:48pm I returned the truck because the guy where I supposed to pick up the furniture called me to cancel. The guy was accusing me that I have to pay additional money because I took the truck since yesterday while I did not stay with the truck even 20 minutes. He made me wait for almost an hour talking on the phone, to finally realize that the error was on his side. So desapontes.
Filipe PEquipment was fine but the pick up and drop off was inconvenient. I reserved the u-haul and during the confirmation phone call, I was told that I could pick up after the time reserved, just to call before arrival. I called earlier on the day of pick up and was told that I would be able to pick up at any time and that I could come earlier if I wanted. I drove almost 30 minutes to pick-up (this was the only location with the unit available), and was told that it wasn't there when I arrived. I came back at a later time and was told that even though it was picked up past my rental time that I would still have it for 24-hours. On the day of drop off, I got a phone call letting me know that I was late and that the next client was there to pick up the vehicle. This was under the 24-hour hour mark and their rental was the exact time as my original drop off. I was informed that they didn't change it on their end. Drop off was a lot quicker than expected. They basically took the keys and said "k you're good to go". I wasn't given anything to sign, I had no idea how much I was getting charged - nothing. No communication. This is the 3rd u-haul that I've rented in the last 2 months so I'm not unfamiliar with the process. Will not rent from this location again.
Tamika PThe people there are friendly
Raymon CClean the equipment and little better and the check engine light was on. Wasn't too sure if it was a serious issue or not.
patricia y