U-Haul changed the pickup location the night before, but no one called to confirm, which means the pickup time was ALSO changed from 7am to when they opened at 11am. I got there at 11:30, the place was open but no one was there. I called and finally got a hold of the guy (whose name I don't know, he never even told me). He said 10 minutes, showed up 45 minutes later, was VERY rude. When I went to drop off the U-haul at again - a different location that was originally selected - some random person at the business next door came up and started telling me that if I left it there, I'd incur a $600 tow... Honestly, this was an incredibly, INCREDIBLY difficult move and U-Haul just made it so much harder than it needed to be. I won't be using your services next time if I can help it, because moving is stressful enough as it is. I didn't feel any customer "service" at all.
Jenna H
Costless Car Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Hollywood, CA 91601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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!!!!!STAY AWAY FROM THIS LOCATION!!!!! No staff on site, only some guy from another shop that said "I'll take your keys... they show up maybe at around 11 am", they took two days to check back the truck and overcharged me for 3 gallons of gas (I took a photo of the mileage and gas before delivering, so I know they lied). The question is, do I fight U-Haul and my credit card for 20 dollars or do I let the scammers get away? RATS!
ERIC IAC didnt work. It was the hottest day. Low tire signal a couple of times. Tires were old. I shoud be comoensated with refund
Gerardo PThe office was a complete dump, but staff friendly and efficient.
marcus dUhaul should pull from this location. I’ve used uhaul countless times and loved how easy and nice uhaul employees have always been. I showed up at 11:30 for my truck rental that was reserved for 11. Upon arriving, the representative was not on location and no communication was giving concerning him stepping away. I called the number and on the 3rd try he finally answered to tell me he was 5 mins away. 25 mins later I left to try and find another truck. I went to Burbank, then sun valley, and back to Costless because I was desperate. He was so rude during our interaction because I brought up the fact that I had a reservation and he quickly interjected to let me know “he doesn’t rush customers, even if I had a reservation..” completing dismissing the fact that I showed up to pick up my truck 3 hours earlier and he wasn’t around. Complete lack of accountability. This completely tarnished my experiences with uhaul and I will not be recommending this anyone I care about.
Carla R