I went to Jackie’s moving service after hours when their main office was closed, but the app said I’d be able to pick up the truck without difficulty. The mobile pick up instructions suggested that I should be able to show the gas station attendant a copy of my confirmation in order for him to release the keys. To my dismay, the attendant lied about having the car keys behind the counter and he insisted that he was not aware of the U-Haul protocol to release them. This resulted in a hour long delay in my moving process and required me to sit with the attendant on the phone with U-Haul HQ to resolve the issue. Though the after hours pick up process was not smooth, the truck itself and return process were up to standard. The truck was well maintained when I received it and I was not charged any excessive fees. When I returned the truck the U-Haul representatives were present and more than helpful. I’m sure if I interacted with them in the first place, it would’ve been a seamless rental process. Mobile/ after hours rental protocol needs work.
Kayla C
Jackies Service Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Hollywood, CA 91601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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5 Stars
HRACHYA HAmazing service! Love their moving service as well
SHURYD IAppreciate their help. Will return to rent again.
joe sI would come back to this location and great customer service
Luis L