I made my truck reservation over the phone, and when I arrived at the location for pick-up, the online platform wasn’t working properly — I couldn’t enter the expiration year of my driver’s license or my birth year. I tried calling customer support, but no one seemed to understand what was happening. Later, I received a call from U-Haul saying the issue had been fixed, but to my surprise, when I continued with the check-in, they had changed my pick-up location without notifying me. I had to cancel everything and make a new reservation through the app, which made me lose almost two hours of my moving time. Although the truck itself worked fine, it was disappointing to start the process this way. It was my first time renting with U-Haul, and honestly, I would rate my experience 4 out of 10.
MAIA S
Snapbox Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Miami, FL 33181
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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No tienen todo lo que uno reserva en línea
Fernando MProfessional and in great conditional. Truck so easy to drive!
Marilyn Toffice with excellent costumer Service.
Alex VA bit confusing. Grateful for support.
MIMOSE J