★☆☆☆☆ WORST EXPERIENCE OF MY LIFE WITH U-HAUL I honestly don’t even know where to begin with how unbelievably awful my experience with U-Haul was. I rented a truck on Tuesday, loaded it on Wednesday, and then—because life happens—I lost the key. Annoying, sure, but I did exactly what U-Haul told me to do: pay $350 for a replacement key. Fine. Whatever. I paid it. And then… nothing. For THREE DAYS, U-Haul left me completely stranded with a fully loaded truck I literally could not move. They didn’t deliver the replacement key until FRIDAY at noon. Let me repeat that: three full days to bring me a key that I paid for. Now here’s the part that is so outrageous it’s almost funny if it weren’t so infuriating: My truck was due back Friday at 10 a.m. How exactly did U-Haul expect me to return a truck I DIDN’T HAVE A KEY FOR? Telepathy? Telekinesis? Should I have invented a time machine? Because unless they expected me to magically open and drive a vehicle without a key, returning it on time was literally impossible. And their solution? They charged me for TWO extra days. Two days that THEY caused. Two days where I was stuck doing absolutely nothing, unable to move, unable to drive, unable to return their truck—all because they couldn’t deliver the service I paid for in a remotely reasonable time frame. This isn’t just bad customer service. This is incompetence mixed with total disregard for the customer. I paid for their delay. I was punished for their failure. And not once did anyone show an ounce of urgency, responsibility, or even basic common sense. I will never rent from U-Haul again, and I’ll warn anyone who will listen: if something goes wrong, U-Haul will happily leave you stranded, blame you for it, and then charge you extra for the privilege. Absolutely unbelievable. Avoid U-Haul at all costs.
ALEXIS J
Pawn Royale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Northport, AL 35476
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Customer Reviews
- 3.5 Average Customer Rating
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The truck was clean looking, but the windshield wipers made visibility worse when they were on. I had to turn them off and just deal with the rain. I also was told the truck had 1/2 tank of fuel and my paperwork indicated I hade to return it with a half tank. In reality, it had 3/8 tank. I am not sure exactly what the issue was with the truck when I got it, but it seemed to be running in at least 6 of the 8 cylinders. I got single less that 10 MPG with the truck empty on the highway. When I put fresh fuel in the truck, it suddenly started running smooth and used about half as much fuel. This was not the best experience I have ever had with U-haul.
JOSHUA WMake sure everything is working well with the vehicle. I couldn't pump gas in the car do to a filter in the gas tank not letting gas through. I waisted more gas on the ground then in the tank.
Sonja BEverything went well, no hiccups. So excited about that. Was really glad the air was working!!!
SHARON CNot open. No help. Used app to check out and drop box for key.
Greg C