The person at the Mini Mart really had no idea what they were doing. miniutes. The inside of the truck was clean but the outside was dirty/ dusty. Here is the rub... More than double the quoted cost. They wrote down the wrong mileage. I went 12 miles. I paid for gas and brought them a reciept. Then they charged me for 6 gallons of gas. I signed not to have safe insurance and they charged me. This is not the best location to have a uhaul. Cottage Grove needs one good uhaul Station not two. The Flow uhaul does a good job but need more equipment / rentals
Stacy S
Rightway Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cottage Grove, OR 97424
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- 1.0 Average Customer Rating
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The experience was about a zero. The wifi does not work in the location. I was stuck waiting over a half an hour waiting for the person to get wifi. I was also changed from my original place of pick up online, which was more milage then intended. No discount for that. Also, the app was not working because of the data. I have a national chain phone brand. I had to hold my phone and redo the check in, and out multiple times. The original location which I was told was not much farther, I do not understand why they could not have had the truck brought to that location in town with internet.
Anson SThe person helping didn't know what they were doing and it took 30 minutes to do what should've taken 5. There also weren't enough moving blankets for what I reserved. We had to open the packages to prove to him that it was incorrect.
Kimberly H