I had issues with the vehicle itself. It was a 9’ cargo van, and every time I stopped and turned the engine off all of the doors unlocked, which was very unsafe for a single woman with a full load! Anyone could get in my passengers door or the side doors or the rear doors as soon as I parked! It also meant that I was forced to walk around the whole vehicle to re-lock with the manual key the rear doors, side doors, and passenger door for the cargo and my safety! The other issue I had with this cargo van is the matting on the floor of the van prevented any sliding of the cardboard boxes towards or away from you, so everything had to be lifted and carried out, you couldn’t slide a box towards the exit doors, which is very difficult when stuff is heavy for both taking out and putting in! Every box I put in, I had to climb into the van to move it away from the doors a very poor design. I would not recommend this vehicle!
FELICIA S
Empire Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Novato, CA 94949
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing the truck ran excellent and was nice and clean!
yolanda dU guys r doing a great job
DANIEL MNothing!! This location is so efficient easy in easy out!!
Jeffrey PGreat service. Proactive staff. Efficient service. Overall, great experience.
RONNO L