Quick service. In and out!
ORLANDO W
Empire Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Novato, CA 94949
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great customer service
MICHAEL SCustomer service was initially friendly and attentive. When I came back to the front desk to ask a follow-up question after inspecting the vehicle before driving off, the assistant manager and manager were both indifferent and responded as though they did not have the time to speak with me ("Give me a couple minutes, I don't have time to get up from my desk right now, ask him [the manager next to him]"), even though I was the only customer there. Additionally, the rental trucks all had various levels of damage/disrepair. The main issue was the fee per mile charged ($1.19/mile)... that is more than four times the rate of a u-haul rental center just 15 minutes south of this location. That's price-gouging.
Tyrone VVery rude on the phone regarding me parking the truck there overnight. Got charged an after hours fee even though check in time was 1:30ish in the afternoon supposedly.
PENNY FThey are ruthless and scheming. The owner called and said if I do after hours dropoff I will get penalties. So i was forced to drop off the morning when they were open. I returned the uhaul in better condition than I received it and it was clean. They claimed the back was muddy. It was just dust. They made me use a swiffer to mop the back. I should have believed the online reviews. This place should not be allowed to carey uhauls.
NAVID P