Unfortunately, I can't give an average + review. We didn't get the dolly (I guess you get it inside - didn't know). The gas wasn't accurate and the mileage was 40 miles off (to U-Haul's advantage). My fault I didn't pics to the link they provide in time but did take picture with 20 minutes of leaving the facility and called to make the office aware. Returned the truck (added 1 day) and explained to the person in the office. Wrote everything down - showed pictures and was assured it would be adjusted. Got a close out receipt which was for the original quote. 7 days later get a receipt without any adjustments. About to call their customer service and go through the WHOLE thing again.
CHERYL P
Firsthand Moving LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oakland, CA 94607
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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All good
IBRAHIMA SAll good
IBRAHIMA SWe LOVED the man that helped us here he was truly the best
NIKO DThe front desk person was not unprofessional but not pleasant. The cargo van we rented was dirty- dog hair everywhere. The tires were not balanced all showed different tire pressure. There was a dolly in van which we did not request which caused damage to the items we transported. The vibration of this location is low. Lets keep in mind customer service standards have dropped significantly due to Covid. This is the new standard subpar customer service. Especially, in Oakland.
ARAINA H