When I picked up the truck it was under half a tank. I was informed that if I don’t fill it up I would be charged $8 at return. I accepted that because I’m not paying $30+ to fill up when it wasn’t full at check out. Upon return the employee became combative and told me I was being inconsiderate because I didn’t fill it up. It was inconsiderate to rent it out without a full tank
Eric M
Auto Detail Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oakland, CA 94621
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I was charged an insurance fee even though I had waived the insurance. While the employee did give me a cash refund for the overcharge, it was still an inconvenience that shouldn’t have happened. Additionally, I was initially given the wrong car key, which caused further confusion. Overall, the issues were resolved, but the experience could have been much smoother
Mariah MMake your online reservation system, website, and phone apps a LOT easier to navigate and use. They don't always work, either -- even if I CAN figure them out...
JON SA small, one-person shop. Very friendly and pleasant. Business hours are sometimes flexible v but easy to deal with in advance. Easy after-hours return. FAR more friendly and approachable than the U-Haul app or their online website... Faster than the phone app, too!
JON SMy only complaint with U-Haul is that I find the online reservation system and the phone app VERY hard to navigate and not seamless at all. Trying (unsuccessfully) to make a repeat/return reservation online took me 10 minutes. By contrast, when I called the 800 number, I was done in less than 3 minutes flat. The phone works faster and better for me by far!
JON S