The attendant at the U-Haul retailer was friendly, but that was all. I am extremely frustrated by the safety checks that were NOT performed at this retailer. I discovered, the hard way, that the front two tires of the trailer were completely balded. During initial inspection, the trailer seemed OK… The hitch, the lights and the tires, however, I was not able to see that the inside tread of the front two tires was extremely and dangerously thin. Regrettably one of the tires blew out on the freeway and it put me, my family, belongings and other motorists in danger. The one tire blew out and two hours later when the tech finally showed up to fix the blown out tire, he proactively brought out a second tire thinking that it would be a good precaution in case another tire was in bad condition, and in fact, he was right. The driver side front tire was extremely bald as well and would likely blow out soon. The U-Haul retailer knew I was doing a cross-country trip and lent me the trailer without any consideration for our safety. The tires on the outside looked fine, but once fully inspected were extremely worn out. Equipment like this should not be rented out to consumers as a could cause a major incident and major delays. I am extremely disappointed with U-Haul and it’s lack of enforcement of safety principles. I have written a complaint letter and would like a fool or even partial refund as this severely impacted my trip and it is not a random act that can’t be avoided. Equipment should always be in operational condition if it’s going to be rented out specially at the cost of $1500.
MARCO C
U S Paints
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stockton, CA 95212
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Customer Reviews
- 4.5 Average Customer Rating
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They were very kind
RUBEN HI rates it average since it wasn’t my original location close to where I wanted. Place is out of a restaurant and store so it can be a little different than what was expected.
Jose AThe computer system for all of U-Haul was down so that made the transaction take a long time.
Anthony DGood customer service
PONCIANO D