It would have rated an Excellent, but the issue was - I was trying to call the gas station (host of the U-Haul location) to ask if I could keep the truck another day - there was no answer. The confirmation had an email address for questions - I sent a message by clicking on it and it bounced back. I felt like there was no way to get a hold of anyone if I had a problem, a question...your U-Haul provider should be more accessible and have a number to call (and someone actually answer) if you need to talk to someone. Luckily, I kept the truck; someone from U-Haul (not the host store) called and said it was fine, just charged me an extra day, no worries. Truck was good. Picking and dropping it off went well also. Just think a phone number and access to someone at U-Haul while you have the rental in case anything goes wrong could use some improvement.
KELLY K
Odenton Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Odenton, MD 21113
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Customer Reviews
- 4.0 Average Customer Rating
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The unit I picked up was not sweeper out it had dog food in the floor a long this dir. other than that everything else was good
Keith HHaving better systems and weather preparations from the uhaul corporate level as the staff were struggling with the computers and with the ice.
MARIANO DSee above
EDWARD RVery limited space
PAUL H