I picked up at 4:00pm and the woman in the office would not let me in and yelled at me through a mail slot to use my phone app. I explained that I was told I would be helped by a person and she walked away. The parking lot has room for 5 cars and it had three U-haul trucks in it. There was no where to park in an open spot to take photos unless I was in the way blocking access to the storage center keycard gate. While inspecting the truck, I found a rouge hand truck in the back and 5/8 of a tank of fuel. I wasn't going to leave it outside or talk to the lady again so I took it with me and turned it in at the drop off location. Miserable experience, horrible location, and rude attendant.
Aaron B
Bay Storage JV
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Olympia, WA 98502
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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No on site support for issues that arose, was given the wrong code for padlock, could not take pictures to upload with how truck was parked
Rachel GIn the pouring down rain they helped unhitch and position the trailer
DEAN HTook 50 mins to check out. Was charged for cleaning and box was swept clean before returning. It took over 40 gals of gas to make the trip. Was charged extra for mileage but that is on me for not checking but I just wanted to get going. This is the second dealer that didn’t know how to use your software.
ROBERT BBay Shore Storage and U Haul was great to work with. They were professional, friendly and easy to work with. Thank you!
BRIAN W