I picked up at 4:00pm and the woman in the office would not let me in and yelled at me through a mail slot to use my phone app. I explained that I was told I would be helped by a person and she walked away. The parking lot has room for 5 cars and it had three U-haul trucks in it. There was no where to park in an open spot to take photos unless I was in the way blocking access to the storage center keycard gate. While inspecting the truck, I found a rouge hand truck in the back and 5/8 of a tank of fuel. I wasn't going to leave it outside or talk to the lady again so I took it with me and turned it in at the drop off location. Miserable experience, horrible location, and rude attendant.
Aaron B
Bay Storage JV
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Olympia, WA 98502
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
No on site support for issues that arose, was given the wrong code for padlock, could not take pictures to upload with how truck was parked
Rachel GArrived before 5pm on Saturday. Location was already closed. Had to return truck via app to avoid additional charges.
Brittney WDefinitely not at this location, I tried to drop off the uhall and waited for hours finally just giving up and throwing the keys through the window and left the truck it was a disaster. Then they didn't answer the phone for two days or bill me. Definitely do not go to bay storage to get one. Wasted like 3 hours trying to drop it off at normal business hours.
Martin FI was disappointed to get a call from Uhaul asking if I returned the trailer. We rented the trailer for a total of about 5 hours and retuned it to the same facility before they closed. Obviously, someone at the facility didn’t check it back in and/or do their duty to input that into the system. This could have caused me to be charged for extra days.
BART R