It snowed days before and hadn't in a few days and snow was covering truck all none of the snow had been removed. Snow was all around the truck was to dangerous to drive I went a mile and turned around and dropped truck off and didn't use it. Highly disappointed for a customer to have to go through snow removal and plain dangerous situation was just uncalled for. Not pleased at all with this uhaul dealerjustin W.
Moving Truck Rental in Omaha, NE at Fontenelle Realty
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Omaha, NE 68104
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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The truck had a major transmission problem that almost prevented me from making it to my destination. I returned the truck after hours, and could not communicate with anyone at the destination location. I called, to be sure they weren't planning to rent it to anyone else, and after accomplishing this I asked to register a formal complaint. Unfortunately, after being on hold for half an hour I gave up. My wife had reached an emergency number in the mean time, but was told I had to make my complaint to customer service. At that point, I didn't have the patience to do that. All things considered, just an awful experience. I feel lucky we made it and weren't stranded somewhere on I-29. If someone would like to follow up I can provide additional details. My number is 816-868-3746.JAMES W.
Had a u haulreserved, long time before pickup & they sent me across town to another location just before I was to pickup. Wasn't very nice to let me know at last minute. Wasn't very good customer relation. Gary ToselGary T.
The representative who provided the check-out services was very professional, knowledgeable, friendly, and efficient.Aaron H.
Nothing, but if they took cash would have been betterCARANITA W.
Location recently changed and is not updated with uhaul.Lynn S.
The poor lady had no idea what to do and had to continuously contact the help desk in order to complete the transaction which took about 30 minutes. I felt bad because she had limited experience.Everett D.
Even though this is not the location we chose and was very much out of our way to go to, the young lady running this location has EXCELLENT facilities and impeccably clean trucks. She is very knowledgeable and sweet. Since we had to be inconvenienced, I'm glad it was with her!Vikki B.
Ensure quicker service and explanation of charges.James L.
Need a bigger street sign. Seeing the truck parked near the street is the only thing that saved me from driving right past the office.Billy W.
There is nothing to improve. The representative was courteous and efficient. This was the best experience that I have had when renting, and I rent trucks quite often.Carl J.
there are items and charges in person that they don't tell you online. I had a card ready to go but needed another card to prove I was who I said I was. Two cards for a rental for 4 hrs is ridiculous!Teesha W.
The woman I worked with at this location was a total nightmare - she would not answer any questions directly and seemed appalled that I had any questions at all. I asked her: "After I go out and check the vehicle for damage before I take it, do I have to give you a copy of the damages I find?" Her answer was: "Well that depends on how many time you want to go in and out of the office." The location seemed very shady, there was no computer and she seemed just off. Needs to be addressed.Chris P.
Excellent... the truck was very nice and reliable I will recommend it to a friend in the feature thank you againMAKAYLA G.
Called office x2/3 to have someone give me price I would have to pay for gas as I forgot to fill truck back up when returned it. Lady I spoke with said she would call or have someone call me. I did not want my debit card charged I was coming to pay cash. No one called to say since you did not put gas in truck you owe tips Muhammad etc I will not ever return and will not recommend anyone to this location.francine W.
At this time I don't see any improvements needed.Betty H.
candy was just awesome. I will never go to another location after using this location.margaret C.
I do not recall the name of the person who handled my rental but she was very good, knowledgable and I'm pretty sure she followed all the rules in telling me the do's and don'ts of what I needed to know in renting my uHaul. Kudo's to her. She was fabulousKAREN S.
Thanx for the experience!CHAD C.
Very satisfiedTaleya B.
The person who connected the trailer to my vehicle did not install it properly and the trailer disconnected while I was driving. Thankfully nothing was damaged and no one was hurt but it was a terrifying experience that could've been easily avoided.Shadi B.
Roads terrible and not easy to get there.MARK S.
Candy was awesome. Thank you !!!SAMMY R.
Thank you the agent I worked with thru the ptocess was very professional polite and courteous. ..Candy is her nam ed so thank uTRINIDAD C.