I reserved a 20-ft U-Haul truck, but when I arrived, it was not available. U-Haul upgraded me to a 26-ft truck without checking with me first. Unfortunately, the 26-ft truck was too large for where we were going, so I had to call and work with them to find another option. I was eventually able to get a 15-ft truck. I was told I would be reimbursed $30 for the reservation issues, but when I received my receipt, the reimbursement was not included. I called customer service, and the agent was extremely rude and condescending and tried to go back on the $30 reimbursement. What is especially frustrating is that U-Haul’s website specifically states that they will refund $50 if a reserved truck is not available. If that is the policy, it should be honored. More importantly, the customer service interaction was completely unacceptable. The agent’s rude and disrespectful tone made an already frustrating situation even worse. U-Haul needs to do a better job honoring its commitments and training its representatives in basic customer service
Brandi S
Mega Saver Rentals LLC 192 W Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Omaha, NE 68130
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BRADY HIt's a gas station c-store. On one hand, the truck can be fueled - which is good. On the other hand, the clerk takes the key. That's it. No receipt or anything. I like it because it is super-convenient for me.
Edward CEasy access, friendly staff, convenient shopping and fuel access too.
gale hPick-up location was changed which made for a longer drive to get the truck. Equipment was in great shape and dependable which was nice since it was a very hot day.
Shawn O