My order was changed the night before to a new location. When I went to pick it up at my scheduled time during hours, the place was locked and nobody was there. I then tried mid city storage and the lady helping me actually cared and felt bad I didn’t have the truck I reserved but she did not have one to lend out to me. She made some calls and found me a place to do mobile pick up. It was impossible to get the mobile pick up to work and the U-haul app wouldn’t even let me make an account. Called back to mid city storage and she was able to figure out how to get me a different size truck than I originally ordered but took it anyways. I then get an email saying I am to drop off this new truck at an entirely different state than where I was going. After that, I got a text saying I no showed my first appointment (the place where the doors were locked) and that I may be charged for it. The whole thing was such a mess and added so much stress to an already tiring day of moving. Would recommend having better avenues of communication.
ANNA P
Mid City Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Omaha, NE 68131
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Customer Reviews
- 4.5 Average Customer Rating
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Parking was not great. When I picked up the truck, I had to walk down a hill to get pictures of the back. The trucks were also so close it was difficult to get pictures of the sides.
ALEXANDER LFix the mirrors on the truck. They move while driving a bit
Amanda DIt was hard to find it, as we couldn’t see it! A tall sign would be helpful.
PATRIC PI was very frustrated at the fact that I picked up a truck near the location of where I lived, but then after moving across state lines 45 minutes into the next state over, I was not able to drop off the truck at the nearest location (Council Bluffs) to my new residency. The app said that I had to drive all the way back to the original pick up location, which i barely had time for because I was not informed about that so I did not budget time to drive all the way back. That is absolutely ridiculous and I will be calling to speak to a manager and expecting reasonable compensation for making the experience much more complicated than it should have been.
Ian L