I got charged for the service fee
Judith M
Solid Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Opelika, AL 36801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The on-site staff is fantastic. Helpful, friendly, knowledgeable. The online system needs improvement. The pickup location in the email confirmation was different from the pickup location in the app. Online vehicle retrieval wasn't working. Phone wait time for customer service was over an hour.
Scott WProfessional and opened before posted office hours.
ROBERT WMake sure the tail lights work. They did not work upon pickup. Brake lights and blinkers did work however. Luckily I was traveling during daylight.
Clayton GDear U-Haul Customer Service, I recently rented a truck from one of your locations and wanted to bring a concern to your attention. At the rental desk, there were two computer monitors—one for the agent and one facing me as the customer. While the agent was entering my credit card information, I noticed that multiple customers’ credit card details appeared as saved entries in the browser’s autofill function. It seemed that previous agents had allowed the system to save customer payment information, similar to how a browser might prompt to save passwords or credit card numbers. While I don’t believe the agent was acting maliciously, seeing multiple customers’ financial details stored this way made me very uncomfortable and raised concerns about data security. I wanted to bring this to your attention so that it can be reviewed and addressed to ensure customer information is handled securely. Thank you for looking into this matter.
HYUN J