Nice guy but very confusing to pickup. Not marked well
Jason S
U Move
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orem, UT 84057
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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They close at noon on a weekday. There is no discernible lot and they don’t answer the phone. I had to do a self drop off which was easy enough with a 4x8 trailer but having to do so in the middle of a weekday is absurd.
JASON SBetter parking
EMMALEE WThe check in process was not clear. I thought I had completed the check in but later found out I had missed a section. The employee who noticed the missing section called me and made me return to the location to compete the last step which did not require any in person interaction. I was also accused of theft multiple times even after returning with the trailer to complete the steps that weren’t forwarded to me or found in the U-Haul app. The app should contain all steps whether you are renting a trailer or a moving truck. The running lights also didn’t work on the trailer and let to me getting pulled over when it got dark. Brake and signal lights worked which were tested prior to leaving the site.
KAYDEN BJason was very helpful. I've never done a contactless pick up and drop off. He helped make the process easy. This will be the way I do business with U-Haul going forward. The truck was new and clean.
Joe S