The setup process was super confusing; we got two calls the day before, one from the property location which said the truck would be ready at 7:00 AM and the other from UHAUL HQ, which said we couldn't pick it up at 7:00 AM. It was very confusing, and UHAUL HQ said that they would call us again and confirm with the property, and then confirm with us; we never received a third call. Also, the UHAUL HQ representative was a bit rude, and was not understanding of the loud noises in my car and that I had to put her on hold for a bit (I was picking up my kids from a school activity at 5:00 PM when she called). Their app is pretty awful. Not the best experience, though the truck was in decent condition (bad transmission and shaky, bad parking brake). Local office was very helpful.
SARAH K
State Street Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orem, UT 84057
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
No problem on the part of the return location. But U-Hauls staff on the phone for the return was very condescending and tried to make me go 30+ miles out of the way to return the vehicle, upon trying several times they finally offered me a drop off in the city I was actually in
Aaron VThe employee was super helpful, hooked up my trailer, and explained everything. She even suggested a different location to return the equipment so I could receive a discount. I was very satisfied and don’t have any suggestions for improvement.
STEVEN FEvery truck should have dolly to move thing into the truck.
BOONE MGreat customer service.
Marco G