The original location that was scheduled for me was closed and not accessible. It was even roped off so I couldn't park on site I had to park down the street and walk to the door to find out it was closed. So I had to call uhaul, explain the situation, get transferred to another representative, explain the situation again, and drive to another location. One of the Uhaul employees said it was red on the calender on their end and it should not have been picked. This made me and my spouse late for work. I was told I would hear back from a manager within a few days, and I still have not. This was extremely inconvenient and the last thing I needed after a long week of work and a full weekend of packing and traveling. I would like some compensation for my troubles.
TAYLOR A
Basic Needs Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orlando, FL 32803
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Customer Reviews
- 4.0 Average Customer Rating
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Worse service ever, nasty person, rude, almost cancelled my reservation cuz he didn’t explain what he needed. Nasty ass
YESSICA GThe guy running the location when I did the pick up was very rude. I gave card info when I did the reservation over the phone. I was at work and only had 1 card on me. I was told I could pay with a different card at pick up. I locked my card after verifying. When I picked up he didn't ask he just ran my card. He was rude again saying your card declined. I explained I didn't want to use that card and had another card to use. I will use uhaul again just not this location.
MICHELE RThe attendant made me hook up the 16’ tandem axle trailer myself. I am 62 years old with a bad shoulder. I’ve never had to do this at any U Haul location before. I could barely do it. The attendant also took my license and wouldn’t give it back until I hooked up the trailer and came back in the store so he could come out to take a picture of the hitch. I will never go back here again!
ERIC KThe owner/associate was very rude and unhelpful!!!
Victoria P