2 miles left in gas, barely made it to a gas station. Office smelled like weed and was sketchy. Didn’t gave our equipment ready, waited about an hour for our trailer. Truck was smelly and dirty, not just dirt but gunk on the dash, we wiped down the steering wheel and cleaned the cab to make it bearable. The back of the truck was super dirty, we swept and blew it out. We noticed when we were loading that two tires were missing chunks of the tread and had to be replaced before we could go. The tech said there were three other tires that weren’t great so we were stressed the whole way from California to South Dakota. He also said he was surprised we got a truck with high mileage and in such rough shape to go so far. We ended up being delayed a day because of the tires and had to figure out plans for our piano movers so we couldn’t get the truck back in time. The transmission seemed to get stuck around 4000-4500 rpm’s but would eventually shift. Not impressed especially for the amount we paid!
Seth D
BH Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oroville, CA 95965
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Customer Reviews
- 3.5 Average Customer Rating
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We haven't even left town for our move yet and have had a terrible experience. The office where we picked up the equipment smelled like weed, they were not organized, didn't our the auto transport and we had to wait 45 minutes for them to get a trailer for us. The truck didn't look really great but we didn't have any other options, he assured me it was in great condition for our trip and ready to go. It was low on gas, said 2 miles until empty, and said 0 miles before we got to a gas station - thankfully we barely made it! The truck inside and out was dirty, cup holder doesn't even work, crappy truck for what we paid to drive half way across the country. I happened to look a little closer at the tires as we were loading the truck, and there was tread that was actually missing so we had roadside assistance come and replace two. He said there was only one good tire out of all 6 on the truck, but he only had 2 and said he would make a note about the other tires. The technician also commented how rough of condition the truck was in and high mileage for our trip. To say I'm frustrated is an understatement considering we paid over $7500 for this rental! Not only will we not recommend this location, we wouldn't recommend U-Haul based on our experience so far.
Seth DI did not drop it off here. I drove to Arizona and dropped it off in Arizona. I only gave a rating for the drop off location because it wouldn’t let me submit it otherwise. But again I did not drop it off at the same place. I picked it up.
Carolyn TGreat experience! Thank you so much
Raymar BThey took care of us. Truck was ready when we arrived. Easy to rent
Marnie C