Way too confusing to checkin by yourself, they make you do all the preside up a day before with your license and contact info, and then when you're about to grab the truck they ask for it again. Not very easy to handle yourself, we had to get help which was not in the plans, we wanted to pickup and go. Tire pressure needed to be filled multiple times along trip. We were made aware prior that they had been doing that, and even a few had been replaced at the time. Very inconvenient when you have to stop multiple times. ThanksSelena J.
C More Self Storage
(U-Haul Neighborhood Dealer)
Ortonville, MI 48462
- Mon–Fri9:30 am–5 pm
- Saturday8:30 am–3:30 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Ortonville, MI 48462
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- 4.0 Average Customer Rating
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Not a great experience. The person at the location wasn't friendly at all. Van was fine - was told it had a full tank - but wasnt. I went 37 miles and put 6 gallons in it - so that was a bit of a rip off but I didnt want any hassles from the "friendly" person who was working there.Michael L.
Explain where to pick up after hours so that it doesn't take 3 hours to speak to someone. It is not necessarily the locationâ€¦. as it is uhaul in general!!! I was prepared so thankfully I had multiple sources of identification, a passport, as well as a person with me for verification or it would have been even worse. If a customer has never picked up or dropped off after hours someone HAS TO BE available to explain the processâ€¦ apparently you cannot hold your ID while taking a picture bc all 4 corners do NOT show😑 In less than 48 hours I spent OVER 9 HOURS on hold. I'm very unsatisfied and will NEVER recommend or use services EVER again. This is unfortunate because I have rented 5 times in the last 4 months. THIS WAS A NIGHTMARE!!!!!Abbey H.
Equipment was not ready when promised and the agent on site made no effort to get things back in track. The delay in pickup impacted my schedule and use. The delay in my pickup resulted in a turn in later than I originally expected and consequently I was charged $75 more than I should have been. (I was charged for 2 use cycles according to the invoice) despite turning in same day as pick up and the number of hours â€œoverâ€ were the same as the delay in my pickup. I disputed the charges but no one from U-Haul ever contacted me and the over charges were simply processed to my credit card. I would not recommend this location or U-Haul to anyone based on these questionable practices. It's notable that U-Haul was recently sued in a class action for misleading billing practices.Jeffrey P.
They had called and changed the collection location on us which was far and meant we had to do the after hours check in online which was extremely slow and complicated! It took over 2 hours for us to collect the truck and drive away. When changing the location we were also told we would get a $50 credit back, which we also did not receive. The truck was dirty, and the equipment I had also rented was not in the truck. We had to go to another location to pick up the equipment.Anna E.