Nobody was there I had to stand outside in the cold and wait to talk to customer service. I only rented a van but ended up with a truck because I couldn’t get the key out of the lock box. I should have not been charged at all UHaul has gone down hill I will be renting from Home Depot next time
TRACY C
First Choice Liquidators
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, DE 19808
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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No staff was available at my pre determined pick up time and the $25/day fee was no where near the actual price paid after all of the hidden fees. Advertised prices are deceitful. I also filled the tank up 5 gallons beyond what was there during pickup and didn’t get a dime back despite the fact if 5 gallons were missing you’d have charged through the nose for it. Go fuck.
Jake RThis location is a shady garage tucked behind some other businesses making it very difficult to locate. In-store pickup option should be disabled for this location as they don't actually offer it. After calling uhaul customer service I was told you can only pick up your vehicle by using the uhaul app and hope you can find the lock boxes hidden in the corner of the garage entry. I went into a nearby business to ask if they knew how I could find the uhaul location and they said 'it's that tiny garage behind us. Hope you got a gun.' Not the best experience.
Sean CNothing. The representative offered to come to work 3 hours early to accommodate my schedule to pick up the trailer. I asked him why would you do that for me. His answer was " no big deal, if it will help you out I don't mind". This guy should be running U-Haul. Great, beyond belief service. You can't get any better.
David SThe truck had trash from the previous user in the cab and box. The wipers would not clear the windshield. The truck labored trying to pick up speed. The driver side window or door frame allowed air to pass through causing excessive noise in the cab. This truck should have a complete tune-up or be removed from service.
William E