Moving Truck Rental in Ottawa, ON at U-Haul Moving & Storage of Innes Road
Moving to or from Ottawa ON K1C1T1? Get FREE truck rental rate quotes at U-Haul Moving & Storage of Innes Road.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of Innes Road
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Ottawa, ON.
Cargo vans and pickup truck rentals in Ottawa, ON
U-Haul cargo van rentals and pickup trucks in Ottawa, ON are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Ottawa ON K1C1T1. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
KEVIN M. on
(1) Need more staff to deal with even the smallest crowds (2) Need clear upfront FAQ on extra insurance. Didn't get it simply out of principle. Just feels (and is) a money scam.
Christian C. on
In May I reserved a 20 foot truck for our move of June 29th. We got to the U-Haul location on Innes (Ottawa) 30 mins early, as required by the company and started the self-pickup process using the U-Haul app. Immediately, the app said that a piece of equipment was unavailable and that I had to go inside. Thinking that the dolly that I had reserved was probably missing, we waited 40 mins in line. I then showed my reservation to the person at the counter and he told me that my truck was unavailable... that there simply was no truck despite my booking: "They" had overbooked them. Confused, I asked for clarification, asking what was the point of making a reservation if no equipment was available. At that point, the staff became aggressive and one guy raised his voice, telling me to leave if I wasn't happy. I then asked whether I should have confirmed the reservation the day before. They answered that they could have told me a week in advance that the truck was overbooked. When I asked why then they hadn't tried to inform me of the situation by calling or emailing, they just got more aggressive. Clearly, they wanted to get us on site so they could sell us the next best thing. We were dupped. We had no other choice but to rent a van which made our move four times longer. There was never any appology. They simply did not care. I have never seen such poor customer service. This franchisee is a shame to that company. U-Haul should know how poorly they treat people. Please save yourself the pain and go elsewhere.
Pierre D. on
Your reservation system is too complicated.
Yves L. on
Very bad customers service...wait 30 minutes to be served with nobody ahead of me.
Hubert v. on
I took way too long to get served. The whole gas up to 11/16 th is a joke. It is next to impossible to gas up to the same location. You need to go back to returning the gas tank full by each client. Your existing gas up policy is profit motivated not customer friendly.
Patricia K. on
AMANDA P. on
The online reservation / pick up and return is a disaster and it takes forever . It also charged me 400,000$ because it’s not user friendly . There’s a zillion questions and steps . Worst online reservation system ever .
Jong-In B. on
Nothing against the pickup location, but terrible experience with U-Haul schedule and customer service. I got sent to a location much further than the first assigned location. This increased my bill because it added 30kms to mileage. As for customer service, I got hung up while waiting for a call transfer from one customer service agent to another, when I called to have a schedule issue resolved. Overall, I wasn't impressed at all with UHaul, and will not recommend it to anyone.
Kevin K. on
They have charged me for 2 days when I only had the van for 4.5 hours. Tried to contact the centre but always being put on hold for long periods. Sent an email and still no reply. I will be cancelling the whole transacting from my credit card provider
Scott C. on
Nothing much, the wait was a bit long but that was a customers fault for being clueless
Wes R. on
Fill up the truck with gas before turning it over to the customer
ERIC F. on
Stood around in the store for 10 minutes before any employee acknowledged me. I just needed to pick up the keys but 4 employees ignored me completely until I had to interrupt one to ask for me keys. Was not impressed by the service in this location. Was there at 8:10am on July 11. Camera would show me standing there and no one acknowledging me.
Ian M. on
Great service :-)
Peter K. on
First experience with U-Haul. Have nothing to compare it to.
Enrico D. on
I had booked a 10 foot truck but was given a 15 foot which was way more than I needed. I was not made aware of this when I checked in, only when I went out did I realize it was not what I asked for. The truck dripped oil all over my driveway, and it ended up costing me more in gas. The camera system to register dents did not function, I had to ask for the paper version and no one seem to care about it. I did not feel that this interaction was dealt in a professional manner.
Mustafa A. on
jason a. on
Service was slow. Staff not well trained. Truck was dirty from previous client.
Lise M. on
I waited 1 hour with a reservation. The staff were not efficient, the computer program was bugging all the time. Then I waited again at the rental vehicle. You need more staff!
Timothy N. on
My reserved truck was not there when I went to pick it up. Thankfully the customer service rep was able to give me a larger truck for the same price. Kudos to that rep for saving our move!
Joseph V. on
The customer service was subpar. My initial pickup of the vehicle took 1 hour. Upon returning the vehicle, I stood in line for 1.5 hrs. When I picked up the vehicle the truck had 3/4 gas in the tank, however, when I returned the vehicle they tried to charge me for 7/8 tank. My wife ended up paying, however, given the very poor service and their misdocumentation of the gas, I am requesting a refund for the amount of $42.80. I most definitely will not be renting from this location again and will be sure to pass this along to friends and family.
Honza P. on
Waited 45 mins in line even though I checked with the online check in feature. Had no appliance dollys even though when I called the night before I was assured there were some there.
Carolyn L. on
A huge thank you to Michael Perseo who went above and beyond to help us out with a situation from another location.
jean L. on
Not cheat customers with the km. The kid wrote the km of the van from his desk and it was not the actual km on the van. The van was not delivered with a full tank. They took the van for a wash before delivering it to me and want to charge me the km and gas to do so. Very dishonest practice. They refused to adjust the cost to the right amount on my credit card. 8$ too much that assures I will never return to U-Haul
samuel c. on
This location was the slowest U-Haul location I have been. The staff is slow. The process is slow. And everything that have to be done with the cellphone makes is painful. I use to be able to rent a U-Haul within 10 minutes and I had to spend 1h15 in the store.
dennis s. on