The truck was not swept clean & blankets folded. The hand truck was not secured. The drivers cab had food wrapping n cracker crumbs every where. I also did not agree with cost. I had the truck for 24 hrs by contract but brought it back in 6-7 hrs. I drove a total of 28 miles. I put $10 worth of gas at 2.80 a gallon. If truck gets 9 miles to gallon I filled up what I used. I received a $25 fuel charge and bill was $123.00 that was supposed to be $90. Not happy. Don't know if I will use again.Anthony S.
Moving Truck Rental in Overlea, MD at Glenmore Exxon
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Overlea, MD 21206
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 1.0 Average Customer Rating
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- Be sure to provide appropriate equipment requested by customer. - Need to wear a mask - UHaul customer service sucks - UHaul's website wasn't working correctly - Somebody needs to call Undercover BossRhanota E.
They did not know I was coming ,,,the trailer was dirty I had to make them clean it ,,paperwork was notProperly filled out and ready,,,They had an attitude like I don't care.Rafael F.
None of the employees wore masks, ever. They were completely confused about my reservation and had me personally re enter it into their laptop. Eventually the online reservation chat caught up to my online order and said that there key was ready. At that point, the employee that I was dealing with went and called uhaul which walked him through my reservation. The process took about 30 minutes. 30 minutes of my waiting to walk out with a key to the uhaul. At the end, the employee had me text him my "ready to accept key" notification and email him a screenshot of my uhaul terms and conditions email. Definitely my worst experiences picking up a uhaul.Gregory J.
Trailer was dirty in the front as if debris had been swept neatly all the way forward, to include plastic trash and dirt. Preordered moving pads were not available at the location, but received no word until picking up equipment and had to drive to another UHaul location to pick them up myself. Would have been helpful to receive notification that they were not available here. Staff did not have the plug to connect trailer lights to tow vehicle and had to retrieve one from another UHaul location while I waited. Recommend ensuring equipment is ready to rent. Approximately 1 hour wait to pick up equipment having already done online check in and prepaid, not to include driving to another UHaul go pick up furniture pads.Nicholas D.
Be prepared 45 minute check out process computer shut down multiple timesDenise M.
I was overcharged and I am waiting for a credit...I did NOT use the mileage I was charged for and would like reimbursement...also...when I originally booked my uHaul my location was changed last minute by uHaul to a Horrible location...nasty owners...shady business...so had to delay my trip by over an hour and drive out of my way to get a different truck at this location. The owner at this location however was very pleasant...I am waiting for my $50 refund in addition to my overcharged reimbursement. I was told it was over estimated and would be corrected accordingly...well show me the money. And I filled the gas tank to half tank however the truck had only a quarter when we picked it up. Not cool...Elizabeth P.
person wasn't even going to put the trailer on for me (I'm a woman) I couldn't pick it up then he didn't screw the ball thing down or put the chains on correctly. I was driving and it was jerking my car so badly that I went to another uhaul to only find out that how i was driving was extremely dangerous and I was luck i didn't have an accident!sonya W.
Was hard to contact and not given pickup time until late in the evening night prior making it difficult to make moving plans with others ahead of moving dayErika L.
Trucks ride was rough but overall great servicetadarryl J.
three parties showed up to pick up the same truck. Two of us had reservations for the truck (only one was available). Did not receive call from uhaul until 1 day before move. Did not receive requested blankets and no more were available. Could not go to other locations and packers were already on site.Aileen T.
The worst experience I've had with U Haul by far!!! The guy who waited on me was more than rude and unprofessional. The gas was not at the half of tank mark, it was less.. So would I ever rent a truck from them again? The answer is HELL NO!!!Robert W.
terrible, terrible service from UHaul at this location and at the Y.ork Road Baltimore location. Received email confirmation that pickup at York Rd. Walked there. No truck. Was told I had to go about 8 miles to another location (Exxon, Bel Air Rd) Had to take a cab. Got to that location. there was another customer who got the same runaround, but only ONE truck. I had to wait 2 hours for truck to show up. Spoke to Tracy and Dave on phone in Balt support offices...they were very helpful, but experience overall was VERY bad. Do NOT recommend this location. They were clueless, as was the York Rd location.NIcholas J.
Have workers that are trained on how to check customers in and know the uhual procedures. If a customer makes a reservation over the phone through uhual, then it should not take 40 mins to check a customer in with no other customers in the location. To see the worker had no idea how to do so and had to call someone else to come in and finish the process is very disappointing and waste a massive amount of time.erica J.
When I returned the Uhaul, the gas station was out of regular gas so I had to drive to anothe gas station and add miles on my trip. Also, no one came out to verify the mileage or gas so I took a video so that I'm not overcharged.Welford M.
Equipment had a flat tireTara S.
Keep doing what you're doing. I won't be using uhaul again.ALEXANDER O.
Great new truck!!!NICHELLE J.
Everything was perfect from the customer service to the brand new modern clean uhaul I rented. The process was quick and easy and I would recommend this location to everyone.KARAH J.
After parking the van a vehicle blocked me in and I gas the attendant money to put gas in the truck. I was charged and I will need that to be removed asap from my account ending in ***9300 VISA.CIRRON G.
Ensure that all UHaul locations are performing the same inspections, held to the same standards, and share the same information with each customer.ISHON P.
This was a gas station, whereas the cashier was in a bullet proof window room. Someone else took my driver's license and credit card in another locked office without me. The paperwork I recieved was put through a bad printer, and I'm not sure I recieved the normal paperwork I have in the past. When I dropped off the truck with key - no paperwork was given to me. They said they would send and email. I will NOT use a U-haul from this location or any in such a neighborhood ever again. I did not feel safe being there, leaving my car and having my personal information out of my site.Margaret R.
Very good overall experinceLEE K.
a fine experience as it wasJOHN C.
Did everything on line to save time for pick-up (didn't happen) I didn't get the truck I wanted also send to a different location . Very hard to get my concerns across to the person.In other words if I ever have to use any moving van again I will look for another companyCHARLES S.