Sadly, not a happy experience this time. First offered landscape trailer RT2776A had a coupler (drop on type) that would not couple. Would have been unsafe on the road. Returned to rental office, and agent accompanied me to trailer to confirm coupler was bad. Agent suggested I should take adjacent 5x9 trailer instead. This trailer did not have landscape ramp (as booked). Rear lift gate was missing chain coupler on right side. Agent said this had been reported 7 days ago, but maintenance not completed. So why was it offered to me? NOT A GOOD EXPERIENCE. Previous experiences in renting from U Haul in Owen Sound have been good, so this was a step in the wrong direction. Sorry to report my disappointment.
WILLIAM P
Stow It Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Owen Sound, ON N4K5P1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Said truck didn’t need to be back until 8am Saturday morning as we didn’t pick it up until 2:16pm on Friday … dump ended up being closed & couldn’t get in until Saturday morning at 9am … which they were informed of. Claimed the truck had to be back by 10pm Friday … which again, is not what was said… then they charged for ANOTHER FULL DAY on top of my charges … took the deposit for the truck as well… the gas tank was 3/4 full when we got it and it was returned with a full tank of fuel… again, overcharging me… claimed more mileage was used than there actually was… the steering wheel sat completely crooked to keep truck straight due to the alignment of the truck being severely off… I notified them of this and all I got back was “ok thanks” … the amount of money these scam artists got from me was absolutely disgusting. I won’t be using U-Haul ever again. Absolutely atrocious service. I wasn’t even informed they were charging me for another full day either.
LAURA HFast friendly fast service with great knowledge of product
J-RAYMOND BWhen returning the truck I said I probably put too much gas in. The response was "better than too little". Better for who?? UHaul gets a little benefit everytime, not me the customer. Could be more tactful. Or just do a full tank out, a full tank back.
RICHARD WCoffee and doughnuts. Lol..No. I can't think of anything
EDWARD H