The vehicle was not ready when we arrived. It had a trailer attached that we did not order. We had to wait for over an hour for the manager to show up and take it off. They then over charged us by one day. Will not go to this site again.
JERRY I
Ark Food Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pasadena, TX 77502
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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Vender did not add peak English, nor did they allow me to inspect the vehicle.
Isaac RProblem was communication and not the location. Clerk was nice but spoke 90 percent and only 10 percent english while I speak no spanish. This communication issue caused my pickup paperwork to get screwed up and rejected. Had to call U-Haul to get it corrected which took 20 minutes on hold and another 40 minutes on the phone buu they were great. Only other comment is about the U-Haul app. I found out when doing check in and out on my android phone that pictures have to be taken vertical. If i turn my phone and take a picture horizonal it kicks me out of the app and i have to start over. Thanks.
Michael MThe lady on the front desk refuse to come outside to check the gasoline levels in the tank due to her lack of interest i was charge $20 extra because she said it wasn't up to level
MIGUEL SReally would like a refund cause the truck was in horrible condition even if U-Haul gave me half back it was dirty, it wouldn't switch,like it was stuck gears
Sheriva S