Clean out the back of the truck completely before the next customer. when we picked up the 15 foot truck it had a 2-wheel dolly in there which took up a lot of room. Additionally, they were about 20 dirty moving blankets in the back as well as a dirty T-shirt. We asked the person renting it to us (gas station, which is where the U-Haul was rented from ) if he could take it because now it’s just taking up so much room in the back of the truck which I needed. He said that he couldn’t since he’s just a gas station and for us to just leave it in there. Later that night when we were about to start moving our items in to the truck, I opened it up, started to take out the moving blankets and the dirty T-shirt and found that they were infested with roaches. I had to call and now it’s about 7 o’clock at night and we’re about to move everything into the truck. Absolutely horrible experience no one should ever have to go through that. I will honestly never use U-Haul again because I have absolutely no trust in them.
Carol a
Ultimate Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Patchogue, NY 11772
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The employee kept me there for an hour and a half refusing to give me the keys to my rental because he didn't know how to check me in for pick-up, meanwhile I already did the check-in online. He made me an hour late for my scheduled moving time and put me behind while I was relocating 5 hours away. The truck was also never cleaned out from the last person who rented it. There was some garbage left in the back.
Justine G