Nobody at location in the middle of the day. Had to use drop-box to return vehicle. Charged me later as late return. Now have to go through hassle to get refund due to their ineptness
FRANCOISE S
Coastal Funding Corporation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pensacola, FL 32507
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Due to the poor communication between U-Haul and the owner of the site this was a poor experience. The owner was very kind and helped us out more than uhaul. I spent 2 hours on the phone trying to get the uhaul because the app wasn’t working. The car needs maintenance fixes such as better breaks and a new timing belt. The interior already had dust and whatnot all over the inside and plenty of scratches on the plastic trim.
Sean CNo person available, App checkin only, specify this online. WD-40 the locks on the key lockboxes because they were hard to move the dials. Let customers know, they have to park their personal vehicle somewhere else or get dropped off.
Tanyeka DAfter hours but you're survey requires me to answer X Please select a response for 'Were the personnel helpful?'
Pete FThe only thing I can point out for the next customer is there is an actual Uhaul return box if you are returning a truck and dropping the key after hours. I put the key in the wrong drop box, but I got ahold of Mrs. Lisa Boyer and explained to her what I have done and she was very helpful, professional, and took care of my issue! Thank you Mrs. Boyer and the Uhaul team!
Marlon B