I rented a car trailer/hauler. I tried to reserve the trailer online and the website told me that the equipment was available up until the confirmation step which sent me back to the beginning of the process. I went through this twice and realized that the website was not working. This was frustrating so I called the dealer I was familiar with directly and he set me up, this dealer is definitely saving you business. Without him I would have gone elsewhere. The dealer was exceptional so I hooked up the trailer and got on with my task. When I got to the Prius I was moving, the driver side ramp was literally hung up to the point that it took four of us to free it up with one of us, me, under the trailer……this needs work guys. The second issue was the ratchet mechanism for the tie down straps. They were rusty, and out of alignment (bent), jammed up and very, VERY difficult to operate. I’m an engineer so I was able to free up the driver side ratchet which was completely stuck but most people will be calling roadside for this. I did get a flat and U-Haul handled that well but there are little maintenance items being neglected and definitely causing issues for the customer. I would bring this unit in for a once over if I were U-Haul. These are simple things that could really tarnish your reputation. For example, the tire tech who comes out to change the flat could have gone over the entire unit, there’s not many moving parts that are accessible to the renter, but the few issues I raise here were completely avoidable with a little attention. Some white lithium grease would keep the ratchets moving freely and the ramp cradle needs to be straightened. I will rent again because of convenience and the trailer quality but I’m going to examine every moving part much closer in the future. This is definitely high quality equipment that you have invested in and that’s a plus it’s just the little things. AI can’t maintain your equipment for you, I would recommend that you hire some quality techs and take care of these issues and or change your maintenance procedures to align with customer expectations.
MARTIN D
Harmony Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phillipsburg, NJ 08865
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The truck smelled like cigarette smoke and urine. I have rented here before and this was my first bad experience with the equipment.
Robert WThe gentleman who took care of the transaction, was helpful with both sides of the transaction. Great experience with him.
KEVIN KThis truck had leaks through the top and damage more than half a nice stuff compensate the damages.
JARED CAndy and his rep Al were FANTASTIC! Best customer service I’ve had in forever..
COLLEEN B