Hands down one of the best customer service experiences I've ever had. Less than 24 hours before pickup, Uhaul called and said they did not have a trailer within 75 miles that I needed the next day. Nikki was on the phone with me throughout that day and well past business hours trying to find a solution. She went above and beyond to help me find a short-term solution, and then worked all weekend to find me the trailer that I needed. She and her father even allowed me to store my belongings at their small business because they care deeply about customer experience. On pickup, Nikki's father was incredibly helpful, provided water, and even offered to help with some of the labor involved. This family knows the meaning of customer service and takes pride in how their service reflects on their small business. If you are in the Phoenix area in need of Uhaul equipment, I would recommend going out of your way to work with Simons Auto.
DEVIN O
Simons Auto Spa
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85014
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Seamless process: I was in and out of the shop within minutes with a truck I needed. Didn’t have a reservation but was helped immediately. Thanks for making things simple, glad to support this family business.
Joshua HVery friendly and communicative. I felt comfortable and cared for from start to finish. Highly recommend working with Nicky!!
Carl DVery smooth experience, everything was great!
Nicholas SFriendly U-Haul dealer who was clear with reservation and expectations. Would rent here again.
Sean F