Nothing to improve. Everything went smoothly with pick up and drop off. Shout out to Nicky, I appreciate your help!
Wendell C
Simons Auto Spa
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85014
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 5.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Nicky was so accommodating and helpful for my entire u-haul experience. She helped me with my complicated reservation that was accidentally done and made it a smooth process. I will be coming back thanks to Nicky!
Hunter WThe reservation agent that was contacted by the dealer upon my arrival was rude and dismissive. She was not at all helpful when I advised that I had reserved a 15ft truck and there were only 10ft ones available when I arrived. In addition, when I advised I was a uhaul employee and asked if there was a discount, she advised that I would have had to contact an ASM, then said she's check and dis not. A 10 foot truck was not sufficient enough for one trip for my move which is why I reserved the truck for a 2br apartment not a 1br as I received. This caused 2 trips which therefore costed more sice it doubled the miles I was charged for. The truck was dirty. It had caked on dirt as if it has not been cleaned in years. As a Uhaul employee of 12 years, I know what high standards Uhaul provides. I have always done my part as an employee to provide the standard of service expected as well as recomending Uhaul to all friends and family. The service I experienced today is not at all something I would want my friends, family or any future uhaul customers to experience.
Stephanie SI had an amazing experience thanks to Telya at U-Haul. From the very beginning, she went above and beyond to help me with everything I needed. She was incredibly kind, patient, and professional, and made the entire process smooth and stress-free. Telya didn’t just do her job she truly cared about making sure I had the best possible experience. She answered all my questions, guided me through every step, and made sure everything was perfectly set up for me. Honestly, this was one of the best customer service experiences I’ve ever had. If you’re looking for a reliable and supportive U-Haul location, I highly recommend this place and especially Telya. She’s absolutely outstanding! Thank you so much, Telya, for your help. I truly appreciate it! 🙂 Regards
Mirwais NExcellent customer service! I showed up a few minutes early and they were happy to help. There were issues with the app that day so some things didn’t work as usual so it wasn’t showing that I dropped off the vehicle. They were on top of communicating and pleasant throughout the whole process, and even checked in the next day to make sure I was charged correctly. Would absolutely use again, and refer to friends.
Ashley E