I did mobile pickup so the pick up place was fine. However, I had reserved in Amherst and was told the day before that I needed to pick up the truck in Pittsfield, which is more than an hour away from Amherst.
Michael B
KJs Used Auto Sales And Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pittsfield, MA 01201
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Customer Reviews
- 4.0 Average Customer Rating
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I ordered 12 blankets for the move, I was called the day before and everything was confirmed. Then during pickup, the dolly and blankets weren't ready. I was refunded but everything took a long time to get everything. I would have preferred to have done the pick at the uhaul location, I have no idea why my pick up location was moved and it make the experience worse not better.
Olivia FDuring the week leading up to picking up the truck Uhaul texted me several times trying to get me to bring a trailer accross the state because they needed to move some to the location I was going. When I didn't answer they started texting me asking if I would take a much larger truck than I need instead because they needed those too. The night before I was due to pick up the truck I got a call letting me know I had to go to a location 15 minutes further away than where I ordered it because they didn't have any the truck I needed at the location I ordered from. The guy on the phone then argued with me that I only ordered 1 furniture dolley when I ordered 2 until I made him double check the system. When I noticed he didn't mention the mattress bag that I ordered I asked him if it would be in the truck. He then argued with me that I didn't order one. When I let him know I checked my bank account and could see that I already paid for it he let me know that he just didn't have any and that I would need to drive across town to the location I orginally ordered from the get the bag. When I picked up the truck the guy saw me threw the ring camera and continued to argue with me that I ordered a different type of dolly. When I got to the location that had the mattress bag I noticed that they had over 10 of the truck I ordered sitting in the lot. When I parked the truck to go inside a woman yelled to me that I wasn't aloud to drop the truck off where I was parking. I explained that I was sent there to get something I ordered and asked why I had to drive all over town if they had so many of the trucks on the lot I ordered from. The lady was immediately sarcastic and condescending. Saying "yeah just because they're here doesn't mean they're available" then just walked off inside the store. When I walked in the store and got in line to pick up the bag the woman yelled to another employee infront of a store full of people "that guy ordered a mattress bag will you go grab it so he will get out of here". Then when I loaded the truck and got on a highway with no service stops or exits for 20 mile I realized that they gave me the truck with less than a 1/4 tank of gas. I barely made it to the gas station and had to pay highway gas station prices. I filled the tank because it was a cross state trip. It cost an additional 90 dollars to fill the tank. When I dropped the truck off it was just shy of 3/4 full and I was offered no refund for the gas I left in it. Which is something I found odd because in the past when I've used uhaul they've said they charge nearly 5 dollars a gallon if you don't refill the truck. All around this was terrible customer service and I would not recommend either of these locations to anyone.
Christopher DEasy to checkin and out. Friendly staff.
FILIPE PThe owner-manager was very nice and friendly. I would recommend the place to friends.
ALFRED E