Truck condition is not the fault of the owner of this location. I booked truck through Uhaul.com for pickup at the main UHaul location at Custer and 121 in McKinney Texas and my order was moved to this location in Plano which was not convenient at all and the truck was ancient and in poor condition. When I talked to customer service at UHaul and ask why the pickup location was changed they said that they don't let their newer trucks go out of state one way so that was why my order was moved. This makes no sense at all. Sending a truck that has massive steering issues (too much play in the steering wheel) and has over 169,000 miles on it with a woman who is driving it to an adjoining state. To make matters worse, I was driving by myself and at night due to work schedules. I have rented trucks in the past at the Custer and 121 location and always had a good experience. I was not pleased to be shuffled off to a location that was 20 minutes away when literally the storage unit I needed to load the truck at was across the street from the 121 and Custer location and all because UHaul didn't want one of their newer 25 foot trucks going one way out of state. Owner of the location was very nice and helpful - not his fault the truck was a junker. Also, he did not have the furniture dolly that I had ordered. To get the furniture dolly, I would have had to drive another 20 min. further south in Dallas traffic to pick it up. UHaul customer service should consider that moving the location for pickup in a really large city is not as simple as looking at how many miles away it is from the requested pickup location as traffic is an issue from a time perspective and being forced to drive the crappy truck even more miles on city streets is a real negative.
Gail P
Sign Print & Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plano, TX 75023
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Customer Reviews
- 3.5 Average Customer Rating
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RICHARD MDamn gas tank was a quarter full and I had to travel far. They knew I was traveling far due to the drop off being far. Reserved 2 dollys and they said they had none. They go to the uhaul up the street so I went and they said they only sell them not rent........is this a scam????
CAMERON SI’m a female and I had no help to hook my trailer up and the guy I at this company said I can go on YouTube to learn how to hook it up.
NAVEDA WStrap cranks were rusty and difficult to unwind.
GREGORY H