This location is paired with a run down gas station: I wasn’t able to purchase a dolly because there weren’t any available and the associates don’t know what to do if there’s question outside of just picking up or dropping off
Jasmine B
7 Star Sam & Associates
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plano, TX 75074
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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They were standoffish and rude when I was talking to them about never receiving a dolly. Very weird interaction.
Trevor SThey just charged me for two days instead of one day and later on I have to reach to customer care for refund
Shiva K1. I reserved just one dolly, and they had zero. 2. I made this reservation on the app, and when I picked it up I noted on the app there was no dolly, but I still got charged for one. 3. The app required I take a photo of all sides of the truck, but I paid for the basic insurance so I hit "skip." 4. The app required I upload a photo of the mileage and fuel gauge, but when I tried it said "You have uploaded too many photos, cannot upload any more." This was HUGELY frustrating. I finally asked the on-site person if I could just take it, and he said yes. 5. The gas gage when I checked out was at 3/16, and I added 3 gallons (for 20 miles) and took it up to 1/4, but got no credit for the extra, and the final receipt said it was returned with 5/16! These were LIES.
Seth W1. I ordered three flat dollies, and they had only one. This turned out to be ok, but I wish they had more on-hand, or had called ahead of time to tell me they don't have them. 2. I ordered 2 dozen blankets, and only used 1 dozen, and it would have been nice to have gotten credit for the unused ones, but that did not happen.
Seth W