The guy barely spoke English, he never explained what he was doing or why he was ignoring me and helping others who spoke his native language while I was standing at the counter trying to figure out what was taking so long. When I asked a question he called someone and told me to talk to them. He was not helpful. Then told the truck and tow dolly that y’all asked me to take to spring,Tx for yall were around back. When I agreed to take your dolly that was in my way I was promised that everything would be hooked up and ready and it was not. On top of the the dash if the truck was in Spanish which I don’t understand. The box had a left over nook, popcorn and bread ties in it and the tow dolly was in terrible shape. The dolly didn’t have a light cable so after I had to hook up the dolly by myself I then I had to pull back around to the front to get him to give me a pigtail to reach from the truck to the dolly. This was by far the worst experience I have ever had and will never pull another trailer to help someone who can’t keep their word. And sometime in all of this someone either the lady with trailer of the guy who spoke broken English changed my return location without communicating with me that it changed. Had I not checked my reservation for an address I would have returned it to the wrong location.
Eric C
Sign Print & Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plano, TX 75023
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Customer Reviews
- 3.5 Average Customer Rating
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Person who “helped” us was really rude and tried to scam us
LEIMARIE SThere was no personnel, but it was still a great experience.
KRISTIE BI am very, very pleased and would not change anything.
DENISE NThe trailer was impossible to put on and we were offered no help. The trailers are located in the back and parked against a curb at a slope. We had to take a jack out of our car in order to jack the trailer up and put on our vehicle.
SUZAN H