Very helpful. I was struggling with the app to "return" the trailer, but the lady there did it for me even though they were technically closed. She was very pleasant and helpful
Jennifer E
White Stone Roofing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plaster Rock, NB E7G2G7
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Customer Reviews
- 4.0 Average Customer Rating
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The location was just a small shed. Not much to recommend lol. Same issue with the drop off though. App didn't work. Scan the QR to return didn't work because the app didn't recognize we even had a rental. Wrong location was put in when booking with the agent on the phone. Just a messy return process but the location drop off itself was fine
Ryan ENothing
Elizabeth KIt was ok but the wipers on truck need changing Everything went well nice truck
Linda MPlease help me. I was incorrectly charged approximately $8,000 due to a mileage calculation mistake. The vehicle was recorded incorrectly because the return location (plaster rock) did not verify whether the odometer reading was in kilometers rather than miles. This error was not caused by me. The vehicle was returned properly, and the staff failed to confirm the unit of measurement before processing the charges. As a result, I have now been charged an excessive and incorrect amount. This has created a significant financial inconvenience. The $8,000 charge is currently sitting on my credit card, impacting my credit utilization and potentially causing interest charges and fees at the end of the billing cycle. I have already had to spend considerable time contacting multiple representatives to resolve an issue that should have been identified at the time of return. Please escalate this to a supervisor or head office immediately. This matter requires urgent correction. I should be reimbursed and refunded for the full amount and any interest or fees incurred as a result of this incorrect charge. This is actually a very concerning mistake, and should not be taken lightly. Francis [redacted] [redacted]
SHIRLEY A