They don't worry about checking the equipment. They didn't do an oil change for a truck going 1600 miles. I found out after no service areas are available that the oil life was 4% I had to use more gas because the engine was working harder. On top of that they also failed to check the trailer connections on the truck. I had to drive 1600 miles with no left tail light on my trailer. It did not respond at all.Edward S.
Moving Truck Rental in Plentywood, MT at Jones Tire
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Plentywood, MT 59254
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Personnel happened to come out the door as we drove in and helped us get the trailer right where it needed to go. Hope this is the same kind of service everyone receives at this location.Vernon V.
Nothing, things went good.Marvin W.
This moving experience ( this was our fifth major Uhaul moving experience from Saskatchewan, Canada to Oxnard, CA to Minot, ND to Simi Valley, CA to Minot, ND to Saskatchewan, Canada) was absolutely the worst. The manager at the Minot, ND Uhaul was absolutely the worst and the lady that works there is a BITCH. We ordered our UHaul 3 weeks in advance, the morning we came in to get it, we did all the paper work and were going outside to view the truck and they said , Oh we don't have a truck for you after all. This was around 11:30 am , we were signing papers for the sale of our home at noon and possession of our home was that day and we had the men , who were going to help us pack the truck coming at 1pm. I couldn't believe it, absolutely no compassion or help from the UHaul staff. Where were we going to put all our furniture and belongings. They didn't care. That Lady that works there is a Bitch and I have heard other experiences involving her that backs this assessment up. Thankfully, our home had a garage and the new owners said we could put all our stuff in there until we could make some arrangements. We had to drive to Plentywood, Montana , a 3hr drive each way to get our 26ft Truck the next day. We were all day on the road and this wasn't highway driving, it was back roads and very rural and very boring and very long. We had 2 extra days in our motel due to this and we had to pay the men that were loading the truck twice. I was absolutey furious and no compassion or understanding or help from the UHaul in Minot. Then the day we were leaving Minot for our move to Saskatchewan, Canada I get a call from UHaul saying that the auto carrier that we had also reserved 3 weeks ahead was not available in Minot for us. I lost it, went in and just cancelled the car carrier order and told the Manager that I was going to report him to Cooperate and he didn't even care. As a result of this, I had to drive our car behind my husband driving the UHaul to the border and then onto Regina, Saskatchewan, a total of over 4 hours. As I have said, this was our 5th major move with UHaul and never, ever, had this kind of service. Totally disappointed and very furious with the office in Minot, North Dakota. And as I have mentioned that the lady that works in that office should never, ever be in Customer service, she is a BITCH. June-Marie von Osinski email@example.com E50 1400 12th Ave.E Regina, Saskatchewan, Canada 1-639-382-1670John V.
Good friendly service right in our hometown.RANDY W.
Offer to inspect vehicle before renting to mark dents or scratches.conner W.
I rented from this location because the other choice (same distance from my house) was 3x the price. They did not go over the condition of the equipment and it was hooked to my vehicle incorrectly.Devon K.
I got charged extra for no reason Called so many times and yet have had to call them again to get rid of charges that was on my bill for no reason. I had to drive 4 hours to get my trailer accross the.border to Montana so not impressed with the service After dropping off the trailer I get a bill for 4 extra days of rental 2 days later of me dropping off the trailer
The location hours said Monday through Saturday 8 am to 6 pm. Tried calling the number multiple times on different days to confirm drop off time and location and no one ever answered. Went to drop off on Saturday before 10 am and was there by 9 and no one was there and no answer on phones. If you are going to be running a business you need to be open the hours you are.anna T.
Equipment was a day late,was returned muddy,had to work on it myself,so that made me late on my delivery.Victor M.
Don't make customers drive a hr and a half to get they truck. Made sure that the things they get to use to move isn't all muddy too.Megan M.
No one was there at the time I had apartment for finally got hold of somebody on the U-Haul 800 number about 45 minutes late very unprofessional not a very good experienceJAN S.
got charged for my trailer twice and no one was there when I showed when they were openWilliam F.
Replace your roadside service company. They were not helpful at all and even lied to us about sending out a service tech. We were stranded for 5 hours and will never use your company again.TULLY T.
Got switched to Jones tire last minute by u hual, arrive for my 10 o clock appointment and no one was to be found at the store. Waited for a bit, called u hual and was told he was on a service call and to wait till he gets back. I got no courtesy call to be notified he was going on a service call, I drove over and hour and half to be there on time. The truck was dirty, beaten up, no looked over properly, power steering pump going out, oil leaks, I never wanted this truck and should've never been given a truck that was in the shape it was. After driving across country from Montana to North Carolina and breaking down 3 times in the truck U hual should be giving me back more then half the money I paid for this truck from hell I received!chad F.
The employees were very helpful and got my car unfastened from the car dolley. I was very appreciative of all they did for me!Bryan P.
Every thing went wellCURT T.
Have phone numbers available in sight with sights.I would have driven right by if I did not know where it was at in the first place.Victor M.
Being as I put the reservation in 7 days in advance - I still hads to go out my way, drive another 85 miles to pick up the truck. Yes, I was upgraded but the distance and time set the trip back by 5 hours and when you are going cross country time is valuable and limited. If I had not placed the call the day prior to pick up, I would not have known until I was at the original location that they did not have the equipment. Millers Crossing in Sidney Montanan was the original site selected.PAUL T.
The tire blew on the trailer 7 miles from where we took off. The U-Haul dealer was prompt in coming to fix it so we could get on our way, but maybe tires should be routinely checked when they come and go from the dealer.DEBRA J.
some way of notafing them of a drop off after hoursROBERT K.
only problem was having to locate the person when picking up trailer. He was out of town.DENISE H.
U-Haul rentals is not the primary business endeavor at this location. They were helpful and accommodating.DANNE S.
The business was not open when listed and had to call phone number on door and wait another 20 minutes before anyone came.JOCELYN P.
I got the uhaul ahead of time but the guy promised me $150 discount and two extra days. He didn't give me anything and his employee said you have to fight with you haul to get it and I was very disappointed to hear that. I think it was very deceptive.AUTUMN R.